Privacy Policy

Last updated: 15 August 2026

1. Introduction

FALAHATPISHEH (“FALAHATPISHEH”, “we”, “us” or “our”) operates the website www.falahatpisheh.com.

We respect your privacy and are committed to managing personal information responsibly, securely and transparently.

This Privacy Policy explains:

  • what personal information we may collect;

  • how we collect, use, store and disclose that information;

  • how cookies and website analytics are used;

  • how you may access or correct your personal information; and

  • how you may contact us or make a privacy complaint.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy applies when you visit our website, communicate with us, create or use an account, make an enquiry or otherwise interact with FALAHATPISHEH.

2. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Depending on how you interact with us, we may collect the following types of personal information.

Identity and contact information

This may include your:

  • name;

  • email address;

  • telephone number;

  • postal or business address;

  • company name;

  • position or occupation; and

  • social-media contact details.

Enquiry and project information

If you contact us about construction, engineering, project delivery, consulting or another professional matter, we may collect:

  • details of your enquiry;

  • project addresses and property information;

  • project objectives, requirements and timeframes;

  • plans, photographs, reports or other documents you provide;

  • budget or commercial information; and

  • records of our discussions and correspondence.

Please avoid sending sensitive, financial or confidential information unless it is necessary for your enquiry and you are comfortable providing it.

Account information

If account or member functionality is available on the website, we may collect information associated with your account, including your:

  • name and contact information;

  • username;

  • account preferences;

  • membership or account activity; and

  • authentication and login information.

Passwords and authentication services may be managed by Squarespace or another service provider. We do not ordinarily receive your password in plain-text form.

Website and technical information

When you visit the website, certain information may be collected automatically, including:

  • your IP address;

  • device type;

  • browser type and operating system;

  • approximate location based on your IP address;

  • pages viewed and links selected;

  • the date and time of your visit;

  • referring website or search engine;

  • session information; and

  • cookie or similar technology identifiers.

Communications and preferences

We may retain records of emails, enquiries, feedback, requests, complaints and your preferences about receiving communications from us.

Sensitive information

We do not generally seek to collect sensitive information. If sensitive information is relevant and reasonably necessary, we will collect and handle it only with your consent or where authorised or required by law.

3. How we collect information

We may collect personal information:

  • directly from you when you email, telephone or communicate with us;

  • when you create or use an account;

  • when you provide documents or information relating to an enquiry or project;

  • automatically when you visit or interact with the website;

  • through cookies, website analytics and similar technologies;

  • through Squarespace and other website-service providers;

  • through professional referrals or introductions;

  • from social-media platforms when you interact with our pages; and

  • from publicly available sources where it is reasonable and lawful to do so.

You may browse most public parts of the website without directly identifying yourself. However, some technical and website-usage information may still be collected automatically.

You are not required to provide personal information, but we may be unable to respond to an enquiry, provide requested information or deliver certain services if necessary information is withheld.

4. How we use personal information

We may use personal information to:

  • operate, maintain and secure the website;

  • respond to enquiries, requests and feedback;

  • communicate with you;

  • understand your requirements;

  • assess potential projects, engagements or professional opportunities;

  • prepare proposals, estimates or service information;

  • provide and administer our services;

  • establish and manage website accounts;

  • maintain business and project records;

  • improve our website, content and services;

  • analyse website traffic and visitor behaviour;

  • diagnose technical problems;

  • detect and prevent fraud, misuse and security incidents;

  • protect our legal rights and the rights of others;

  • manage complaints and disputes;

  • comply with legal, regulatory, insurance and professional obligations; and

  • send relevant updates where you have consented or where otherwise permitted by law.

We will not use personal information for a materially different purpose without your consent unless the use is permitted or required by law.

5. Cookies and website analytics

Cookies are small data files stored on your device when you visit a website. They help websites operate correctly, remember preferences, maintain sessions and understand how visitors use the website.

Because this website is hosted using Squarespace, Squarespace may place cookies or similar technologies on your device.

The website may use:

  • essential cookies, which are necessary for security, navigation, account access and basic website functions;

  • preference cookies, which remember selected settings;

  • analytics and performance cookies, which help us understand website traffic and how visitors interact with the website; and

  • third-party cookies, which may be placed through embedded content, social-media links, maps, videos or other external services.

Squarespace Analytics may collect information such as page views, visits, traffic sources, device and browser information, IP addresses, approximate location and cookie identifiers.

Where cookie-consent controls are displayed, you may use them to accept or reject non-essential cookies. You may also manage or block cookies through your browser settings.

Disabling cookies may affect certain website functions, including account access, saved preferences and embedded content.

For more information about Squarespace’s data practices, visit the Squarespace Privacy Policy.

6. When we may disclose personal information

We may disclose personal information to:

  • Squarespace, as our website-hosting and platform provider;

  • email, cloud-storage, analytics, IT, security and technical-support providers;

  • consultants, contractors or professional advisers assisting with an enquiry or service;

  • architects, engineers, certifiers, designers, tradespeople or other project participants where reasonably necessary and appropriate;

  • accountants, lawyers, insurers and other professional advisers;

  • government authorities, regulators, courts or law-enforcement agencies where authorised or required by law;

  • a purchaser, successor or adviser in connection with a proposed business sale, restructuring or transfer; and

  • another party where you have authorised the disclosure.

We aim to disclose only the information reasonably necessary for the relevant purpose.

We do not sell, rent or trade personal information or customer lists to third parties.

If you select a link to LinkedIn, Instagram or another external platform, that platform may collect information in accordance with its own privacy policy. We do not control how external platforms manage your information.

7. Overseas processing and disclosure

Some service providers we use may process or store information outside Australia.

In particular, Squarespace and related technology providers may process information in the United States and other countries where they or their service providers operate.

Privacy and data-protection laws in those countries may differ from Australian law. Where required, we take reasonable steps to use reputable providers and to ensure that overseas handling of personal information is consistent with applicable privacy obligations.

The countries involved may change as our service providers update their infrastructure or subcontractors.

8. Storage and security

We take reasonable administrative, technical and physical measures to protect personal information from:

  • misuse;

  • interference;

  • loss;

  • unauthorised access;

  • unauthorised modification; and

  • unauthorised disclosure.

These measures may include access restrictions, secure systems, password protection, reputable service providers, software updates and appropriate record-management procedures.

However, no internet transmission, email system or electronic-storage method is completely secure. We cannot guarantee the absolute security of information transmitted through the internet.

You should avoid sending highly sensitive information by ordinary email unless suitable security arrangements have been made.

9. Retention of personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including to:

  • respond to enquiries;

  • provide services;

  • maintain project and business records;

  • meet legal, tax, insurance and regulatory requirements;

  • manage disputes; and

  • protect our legal rights.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy or de-identify it, unless retention is required or authorised by law.

Information may remain temporarily in secure backups until those backups are overwritten or deleted through normal system processes.

10. Accessing and correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

Please email info@falahatpisheh.com with the subject line Privacy Request.

We may need to verify your identity before providing access or making a correction. We will respond within a reasonable period.

In some circumstances, we may be permitted to refuse access or correction. If this occurs, we will explain the reason where required by law.

We do not normally charge for making a request. However, where legally permitted, reasonable administrative costs may apply to providing access to substantial records.

You may also ask us to delete information. We will consider the request, subject to any legal, contractual, insurance, recordkeeping or legitimate business requirements.

11. Direct communications and marketing

We may send you information relating to an existing enquiry, account, project or professional relationship.

We will only send promotional or marketing communications where you have consented or where otherwise permitted by law.

You may opt out at any time by:

Opting out of marketing does not prevent us from sending essential service, account, security or project-related communications.

12. Data breaches

If we become aware of a suspected data breach, we will take reasonable steps to contain and assess the incident.

Where the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme apply, we will notify affected individuals and the Office of the Australian Information Commissioner when legally required.

13. Children’s privacy

This website is intended for a general and professional audience and is not specifically directed to children under 16.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information through the website, please contact us so that we can review and, where appropriate, remove it.

14. External websites

The website may contain links to third-party websites, platforms and services.

We are not responsible for the content, security or privacy practices of external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Privacy complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please include enough information for us to understand and investigate the issue. We aim to acknowledge privacy complaints within seven business days and provide a response within 30 days, where reasonably possible.

If you are not satisfied with our response and the Australian privacy legislation applies, you may contact the Office of the Australian Information Commissioner.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • our website or services;

  • our information-handling practices;

  • technology;

  • service providers; or

  • applicable laws and regulations.

The updated policy will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.

17. Contact us

For privacy questions, requests or complaints, please contact:

FALAHATPISHEH
Suite 414, Henry Lawson Building 19 Roseby Street Drummoyne NSW 2047Australia

Email: info@falahatpisheh.com
Website: www.falahatpisheh.com